FAQs
What makes a Psalm Candle different from other traditional candles?
Our candles are clean burning and non-toxic. We use a dye-free coconut-apricot blend wax and real wood wicks in all our candles. Our fragrances are carefully selected and are lilial free, BHT free, non-toxic, cruelty free, vegan and GMO free.
Why is there discoloration in my candle wax?
This is totally normal. You may see the wax turn from a bright white to a soft cream or beige after several burns. This is due to its natural composition.
To keep your candle burning nicely, be sure to trim your wick in between each burn and wipe away any excess charred wood after the wax has cooled and re-hardened.
How are your candles made?
All candles are hand assembled and poured in Tampa Florida USA. We take great pride in our creations and double (triple!) check quality before they are shipped to you.
Do you offer custom or personalized candles?
Yes! For custom requests, please email PsalmCandle@Gmail.com. Custom and personalized candles have an additional processing time depending on the request.
What payment methods do you accept?
We accept various payment methods such as credit/debit cards, PayPal, Apple Pay, Google Pay, and more. Please refer to our payment page for a complete list of payment options.
How long will it take for my order to be shipped?
We typically process and ship orders within 1-3 working days. Shipping times vary depending on your location.
Can I track my order?
Yes, you can track your order referring to your tracking number provided to you in the shipping confirmation email sent to you.
How do I cancel my order?
To cancel your order, please contact us as soon as possible BEFORE your item has shipped. We will do our best to accommodate your request if your order has not already been shipped to you.
Do you offer international shipping?
We do not offer international shipping at this time. All order ship within the US only.
How do I contact customer support?
You can contact customer support by filling out our online contact form. We will respond to your inquiry within 24-48 hours.
What are my shipping & Delivery options?
Free Shipping:
We offer free standard shipping for orders equal to $100 or more.
Shipping Fees:
We also offer shipping at the following rate:
Shipping Method: USPS Ground Advantage (3-5 Business Days)
$6.00 Flat Rate Shipping on orders under $100
When you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
All orders require a process time frame of 1 -3 business days.
Ǫuestions about returns?
If you have questions about returns, please review our Return Policy.
You can also email us at PsalmCandle@gmail.com
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by email: Psalmcandle@gmail.com